Return Policy Page

Return Policy

Our Return Policy is as contained in the document titled Return Policy on our Site.

Indemnity

You agree to indemnify us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions of Sale.

Simple Returns

Items can only be returned if they are either damaged upon delivery, or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item or provide you with a full refund.

Only items that are non-functional, or are the wrong item received can be returned. When picking up your item at your local pickup location verify the content is as it should be. If there is an error, please immediately hand over the incorrect or damaged item back to the Nexportmart representative. For door to door deliveries please return damaged or incorrect items to your local pickup location within 2 business days from the day you received the item.

Confidentiality

We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e.g The Police Force. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the applicable laws.

Refunds

All refunds are made directly to the Customers web card. This is regardless of all deposit mediums used. This means, where there is a need for a refund, we will credit your web card for the value of that refund. This refund system includes payments from cyber-source and local or international bank transfers to Nexportmart for purposes of shopping.